Home Warranty Benefits

 

What You Can Expect from Your Home Warranty

Congratulations, you’re a new homeowner! You’re also a valued ORHP plan holder.

You’ll receive a summary of your home warranty coverage by mail soon, typically within 14 days after we receive payment. Keep an eye out for this important document. We look forward to serving you!

Keep reading to learn what you can expect from your home warranty as an Old Republic Home Protection plan holder.

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Create your free Homeowner Central account

You have access to Homeowner Central, our online customer portal. Homeowner Central is the fastest way to request service on covered home systems and appliances.

Using your Homeowner Central account, you can:

• View your warranty online, at your convenience, to confirm covered home systems and appliances
• Request new service and view service history
• Check the status of a pending service request
• Pay a trade call fee
• Update your contact information
• Register or renew your home warranty plan
• And more!

Need to place a service request within 30 days of closing? Please call 800.972.5985 and have your plan number handy!

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Need to change your locks?

Your home warranty includes rekey service one time during your plan term to ensure your safety and security in your new home. ORHP’s rekey service includes up to six keyholes (including deadbolts) and four identical keys!

How does rekey service work?

1. Give us a call at 800.972.5985 to schedule rekey service.
2. ORHP will schedule and dispatch a locksmith.
3. You pay only the trade call fee when the service provider arrives.

Limitations and exclusions apply. See your ORHP home warranty plan for complete coverage details.

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Request service quickly and easily

We're here to help! Tell us what happened. We'll guide you from there.

Before placing a service request...

• Refer to our Quick Fix Tips first—you may be able to fix the issue yourself and avoid paying a trade call fee!
• Review your plan contract and ensure you understand the coverage terms and limitations related to the malfunctioning item.
• Sign in to your Homeowner Central account to place a service request.

After placing a service request...

• We will contact a service provider from our independent network to assist you, and the service provider will contact you to schedule an appointment.
• When the service provider arrives they will diagnose the issue, confirm coverage, and start the process to service, repair, or replace covered systems and appliances.

Note: In some cases, the service provider may need to order parts, resulting in additional time before your covered repair/replacement is completed.

• You can check the status of your service request online, day or night, using Homeowner Central. It's quick, it's easy, and it's just one more way we save you time!

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Renew your home warranty

As your systems and appliances age, your chance of needing to file a home warranty claim increases dramatically. Don’t forget to renew your home warranty plan after your first year of homeownership. It’s easy when you set your plan to renew automatically!

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