Homeowner Resources

Home warranties offer peace of mind and budget protection, but they don’t cover everything. Be sure to read and understand your coverage and limitations as outlined in your Plan contract.

Maintain your home systems and appliances

Perform routine maintenance to extend the life of your home systems and appliances. Check the manufacturer’s recommendations and create a home maintenance checklist to keep items in your home in good working order.

Check your Plan

Review your Home Warranty Plan contract to verify your coverage. Ensure your home system or appliance breakdown is covered and familiarize yourself with any coverage limits.

We work for you

Do not contact a contractor—let us do the work! We will dispatch service using our Independent Service Provider Network to diagnose and perform service on your covered system or appliance.

Before placing a service request…

• Refer to our Quick Fix Tips first—you may be able to fix the issue yourself and avoid paying a Trade Call Fee!
• Review your Plan contract and ensure you understand the coverage terms and limitations related to the malfunctioning item.
• Sign in to place a service request online or call 800.972.5985.

After placing a service request…

• We will contact a Service Provider from our independent network to assist you, and the Service Provider will contact you to schedule an appointment.
• When the Service Provider arrives they will diagnose the issue, confirm coverage, and start the process to service/repair/replace your covered item. In some cases, the Service Provider may need to order parts, resulting in additional time before your covered repair/replacement is completed.
• You can check the status of your service request online, day or night using Homeowner Central. It’s quick, it’s easy, and it’s just one more way we help save you time!